## Refund Policy

This refund policy outlines the terms and conditions for refunds on food orders placed through our website. This policy complies with the UK Consumer Rights Act 2015 while protecting the interests of our restaurant partners.

## 1. Customer Rights

We strive to ensure customer satisfaction while maintaining fair business practices. Refund eligibility will be assessed based on:

- Verified discrepancies between ordered and received items
- Documented delivery issues
- Substantiated quality concerns
- Valid food safety issues

## 2. Refund Eligibility

**Delivery Issues**
A full or partial refund may be considered if:
- Your order arrives more than 90 minutes after the estimated delivery time
- Your order was never delivered despite multiple delivery attempts
- Delivery was made to an incorrect address (subject to verification of provided details)
- Items are missing from your order (with photographic evidence)

**Quality Issues**
Refunds will be assessed if:
- Food temperature or quality issues are reported within 30 minutes of delivery
- Items received significantly differ from the menu description
- There are legitimate food safety concerns (with evidence)

## 3. Refund Process

**Timeframes**
- Issues must be reported within 60 minutes of delivery
- Claims must include supporting evidence
- Refunds will be processed within 14 business days after claim verification
- No refunds will be considered after 24 hours of delivery

**Required Documentation**
All refund requests must include:
- Order number and receipt
- Clear photographs of the issue
- Detailed description of the problem
- Time-stamped evidence where applicable
- Valid contact information

## 4. Payment Returns

Verified refunds will be processed to the original payment method:
- Credit/Debit Cards: 5-7 working days
- Bank Transfers: 5-10 working days
- Digital Wallets: 3-5 working days

## 5. Exceptions and Limitations

Please note:
- Partial consumption of food voids refund eligibility
- Subjective taste preferences are not valid grounds for refunds
- Delivery charges are non-refundable unless service failed entirely
- During peak hours, delivery time estimates may vary
- Special events and weather conditions may affect service standards
- Multiple refund requests from the same customer will be subject to additional verification

## 6. Restaurant Rights

Our restaurant partners reserve the right to:
- Request evidence before processing refunds
- Decline refunds for unsubstantiated claims
- Block accounts with suspicious refund patterns
- Modify menu items without notice
- Refuse service to customers with excessive refund history

## 7. Contact Us

For refund requests or queries about this policy, please contact our customer service team:
- Email: [Insert Email]
- Phone: [Insert Phone Number]
- Operating Hours: [Insert Hours]

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting to our website. This policy supersedes any previous versions.